AUA has always had an open door policy to allow employees to freely discuss matters of mutual concern with supervisors and University officers. The process is designed to handle important complaints about specific issues. Such issues may include any matter of serious concern to you, including corrective actions, promotions, work schedules, performance appraisals, sexual harassment or other forms of discrimination. Most incidents will be resolved through effective employee interaction. However, should a problem persist that you believe is detrimental to you or AUA, you should follow the formal procedure described below to bring your complaint to management’s attention:
Procedure
Step 1 Discuss the problem with your immediate supervisor. If you do not believe a discussion with your supervisor would be appropriate, proceed to Step 2.
Step 2 If your problem is not resolved after discussion with your supervisor, you are encouraged to meet with your group’s director or the HR Manager. This manager will consider the facts and conduct an investigation if necessary. You will receive a prompt response regarding your problem.
Step 3 If you are not satisfied with the decision you received in Step 2, you may prepare a written summary of your concerns and request that the matter be reviewed by the Vice President of Administrative Services After a review of the facts, you will be promptly advised of a decision.
AUA supports your right to speak up on matters of concern to you. We do not tolerate any form of retaliation against employees availing themselves of this procedure.